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Customer Advisory

Customer Advisory - Mar 01, 2022

REVISION IN DEMURRAGE AND DETENTION CALCULATION LOGIC

Please be advised that new demurrage and detention calculation logic will be
applicable from 01 Apr 2022. A jump tariff will be implemented after free time expiry
both outbound and inbound from / to Thailand.
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Customer Advisory - Mar 01, 2022

SURCHARGE UPDATE (EFFECTIVE 01 APR 2022)

Please be advised Thailand local surcharge to be implemented 01 Apr 2022.
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Customer Advisory - Nov 02, 2021

SURCHARGE UPDATE (OUTPORT RECOVERY SURCHARGE)

Please be updated outport recovery surcharge new quantum which is effective from Dec 01, 2021.
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Customer Advisory - Oct 22, 2021

NOTICE OF SERVICE CHANGE (TID1)

Please be advised TID1 port coverage change.
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Customer Advisory - Oct 02, 2021

VACCINATION AGAINST COVID-19

The cashier will get vaccinated for Covid-19 on Oct 08, 21, 28.
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Customer Advisory - Sep 03, 2021

BOOKING CANCELLATION FEE (CCL)

Please be updated booking cancellation fee for outbound container.
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Customer Advisory - Jul 28, 2021

COVID-19 PANDEMIC READINESS – MORE RESTRICTIONS

ONE (Thailand) limit some activities at Counter Service with effective from 21 Jul 2021.
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Customer Advisory - Jun 03, 2021

OUTBOUND DEMURRAGE CHARGE FOR TANK CONTAINER

ONE will implement outbound demurrage charge for tank container with effective from 1 Jul 2021 onwards.
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Customer Advisory - Jun 03, 2021

NEW SURCHARGE (PRECOOL FEE)

To be informed new surcharge (precool fee) with effective from 1 Jul 2021 onwards.
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Customer Advisory - May 19, 2021

E-TAX INVOICE / RECEIPT

To introduce a new service “ONE_E-tax” which will be effective from 1 Jul 2021
onwards.
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