Customer Advisory
Cut off Time for Shipping Instruction (SI) and Amendment BL (21July,23)
Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service mentioned below.
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E-PAYMENT OF KBANK – NEW PAYMENT GATEWAY (EFF 17TH JUL 2023)
WEF 17TH JULY 2023 onwards, our Company will have a new payment gateway of ePayment is Kasikorn Bank to support our customers with Bank service is covered in 15 Banks.
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Cut off Time at Lat Krabang ICDs and River ports
In order to continuously provide a reliable service, the closing time at Lat Krabang ICDs and the river ports will be adjusted as follow.
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Late Pick-up D/O Surcharge
In order to continuously provide a reliable service, ONE will implement a Late Pick-up D/O for Thailand import. The new level will be applicable to Thailand across all trade lanes and service and will be valid till further notice.
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ONE Thailand announcement of refraining to accept the gifts
In accordance with Anti-Bribery Policy and complying with ONE Thailand
Gifts and Entertainment Policy effective April 1st, 2023, ONE TH members
are prohibited from accepting gifts and hampers from business partners.
Gifts and Entertainment Policy effective April 1st, 2023, ONE TH members
are prohibited from accepting gifts and hampers from business partners.
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DEMURRAGE AND DETENTION TARIFF UPDATE (EFFECTIVE 01 APR 2023)
Please be informed demurrage and detention tariff for Thailand, effective from 01 Apr 2023.
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CUT OFF TIME FOR SHIPPING INSTRUCTION(SI) AND AMENDMENT BL(EFF:10 MAR’23)
Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service mentioned below.
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SURCHARGE UPDATE (EFFECTIVE 01 APR 2023)
Please be advised Thailand local surcharge to be implemented 01 Apr 2023.
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NOTICE OF LATE BL PICK UP (XLP) FREE TIME CALCULATION CHANGE
The new level of Late BL Pick Up (XLP) Free Time calculation will be applicable from Thailand across all trade lanes and services and will be valid till further notice.
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Compensation for Breach of Agreement (CBA) Implementation
In order to continuously provide reliable service and best prevention efforts, ONE will implement a surcharge, Compensation for Breach of Agreement (CBA), for all shipments being misstated. The new level will be applicable across all trade lanes and services and will be valid until further notice.
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