Customer Advisory

In order to continuously provide a reliable service, please kindly be advised that changes have been made to the following ONE surcharge.
The new level will be applicable from/to Thailand across all trade lanes and service and will be valid till further notice.

To inform that ONETH at Bangkok office will be relocating to a new office

Please kindly be advised that changes have been made to the following ONE surcharge.
The new level will be applicable to Thailand across all trade lanes and service and will be valid
till further notice.

Ocean Network Express (Thailand) Ltd. will close fiscal year period on March 31, 2025, we would like to ask for your kind cooperation in the case that you wish to make payment before our fiscal year end by March 31, 2025 as follows.

Basic demurrage and detention charge for Export/Import change, effective from 01 Apr 2025.

Please be advised Thailand local surcharge to be implemented 01 Apr 2025.

We would like to inform you that the Europe Environment Surcharge (EES) will take effect on January 1, 2025, in alignment with new regulatory standards and any potential future requirements across various jurisdictions. For further details, please refer to here. The EES will apply to all existing contracts as well as new contracts commencing on or after January 1, 2025. The EES tariff will be reviewed on a quarterly basis, though this is subject to change with prior notification.

Dear Valued Customer,
Thank you for your continued support and choosing Ocean Network Express (ONE) to cater to your needs.
Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service mentioned below.

Effective 1st April 2025 onwards, our payment policy will be transitioning to ePayment only and we will no longer be accepting cash, cheques, and bank transfers. All payments must be made through our ePayment system.

DOCUMENTS REQUIREMENT FOR: FINAL DG, SOC, FLEXI, BATTERY NON DG, CARBON NON DG, HANGING, VEHICLE NON DG AND HIGH VALUE CARGO