Customer Advisory
NOTICE OF LATE BL PICK UP (XLP) FREE TIME CALCULATION CHANGE
The new level of Late BL Pick Up (XLP) Free Time calculation will be applicable from Thailand across all trade lanes and services and will be valid till further notice.
Read more »
Compensation for Breach of Agreement (CBA) Implementation
In order to continuously provide reliable service and best prevention efforts, ONE will implement a surcharge, Compensation for Breach of Agreement (CBA), for all shipments being misstated. The new level will be applicable across all trade lanes and services and will be valid until further notice.
Read more »
Abolishment of Cash Collection at Terminal
- WEF 1st January 2023 onwards, our Company will abolish Cash collection for Demurrage charges and Electricity charges at all Terminals and it will be replaced by e-Payment method only.
Read more »
CUT OFF TIME FOR SHIPPING INSTRUCTION(SI) AND AMENDMENT BL(EFF:21 NOV,22)
Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service
mentioned below.
mentioned below.
Read more »
CUT OFF TIME FOR SHIPPING INSTRUCTION(SI) AND AMENDMENT BL(EFF:29 AUG,22)
Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service
mentioned below.
mentioned below.
Read more »
PAYER CODE AMENDMENT FEE FOR EXPORT SHIPMENT (EFFECTIVE 01 AUG 2022)
New surcharge will be implemented to any payer code/information changes pertaining
to all invoices issue by Export Customer Service effective from 01 Aug 2022.
to all invoices issue by Export Customer Service effective from 01 Aug 2022.
Read more »
REVISION IN DEMURRAGE & DETENTION BASIC FREE TIME (IMPORT) EFFECTIVE 01 JUL 2022
Basic demurrage and detention free time tariff change from working day to calendar
day (inbound to Thailand) effective from 01 Jul 2022.
day (inbound to Thailand) effective from 01 Jul 2022.
Read more »
CUT-OFF TIME OF CANCELLED/POSTPONED BOOKING, AND VOLUME REDUCTION
All cancelled/postponed booking, and volume reduction are required to revert to CS
within 17.00 hour of its cut-off date. No change in quantum and cut-off date.
within 17.00 hour of its cut-off date. No change in quantum and cut-off date.
Read more »
REVISION IN DEMURRAGE & DETENTION BASIC FREE TIME (IMPORT)
ONE revise the basic free time tariff for inbound shipment from working days to be
calendar days.
calendar days.
Read more »
NEW SURCHARGE ANNOUNCEMENT (CBS) FOR THAILAND EXPORT
ONE (Thailand) is going to implement a new surcharge called CBS (Change of Booking
Status), w.e.f. May 01, 2022.
Status), w.e.f. May 01, 2022.
Read more »