Customer Advisory

Customer Advisory - May 11, 2026

NEW CHARGE CODE AND WITHHOLDING TAX CHANGE FOR SHIPMENT CANCELLATION CHARGE (XSC) EFFECTIVE 1 JUN 2026

Please kindly be advised that changes have been made to the following ONE surcharge.
The new charge code will be applicable from Thailand across all trade lanes and services and will be
valid till further notice.
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Customer Advisory - May 07, 2026

INLAND FUEL CHARGE (IFL/IFD) IMPLEMENTATION IN THAILAND EFFECTIVE 8 MAY 2026

To safeguard cargo integrity and maintain the stability of our network, Ocean Network Express (ONE) will implement an Inland Fuel Charge (IFL / IFD) for Carrier Haulage transports. effective from 8 May 2026.
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Customer Advisory - May 04, 2026

Cut off Time for Shipping Instruction (SI) and Amendment BL (1 May 26)

Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service mentioned below.
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Customer Advisory - Apr 24, 2026

FOOD GRADE PREMIUM (FGP) EFFECTIVE 25 MAY 2026

In order to continuously provide a reliable service, ONE will implement a Food grade premium (FGP) surcharge. The Food Grade Premium (FGP) will apply in cases where a Food-grade or Grade A container is requested.
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Customer Advisory - Apr 20, 2026

INLAND FUEL CHARGE (IFL/IFD) IMPLEMENTATION IN THAILAND EFFECTIVE 24 APR 2026 AND 1 MAY 2026

To safeguard cargo integrity and maintain the stability of our network, Ocean Network Express (ONE) will implement an Inland Fuel Charge (IFL / IFD) for Carrier Haulage transports. effective from 24 Apr 2026, and 1 May 2026.
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Customer Advisory - Apr 03, 2026

INLAND FUEL CHARGE (IFL/IFD) IMPLEMENTATION IN THAILAND EFFECTIVE 10 APR 2026

To safeguard cargo integrity and maintain the stability of our network, Ocean Network Express (ONE) will implement an Inland Fuel Charge (IFL / IFD) for Carrier Haulage transports. effective from 10 Apr 2026.
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Customer Advisory - Mar 24, 2026

INLAND FUEL CHARGE (IFL/IFD) IMPLEMENTATION IN THAILAND EFFECTIVE 26 MAR 2026

To safeguard cargo integrity and maintain the stability of our network, Ocean Network
Express (ONE) will implement an Inland Fuel Charge (IFL / IFD) for Carrier Haulage transports.
effective from 26 Mar 2026.
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Customer Advisory - Mar 15, 2026

RE-ISSUE FEE (REI) EFFECTIVE 15 APR 2026

Please kindly be advised that changes have been made to the following ONE surcharge. effective from 15 Apr 2026.
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Customer Advisory - Mar 15, 2026

SURCHARGE UPDATE (EFFECTIVE 15 APR 2026)

Please be advised Thailand local surcharge to be implemented 15 Apr 2026.
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Customer Advisory - Mar 04, 2026

RE-USE CONTAINER (REU) EFFECTIVE 01 APR 2026

Please kindly be advised that changes have been made to the following ONE surcharge.
effective from 01 Apr 2026.
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