Customer Advisory

Please be updated cut off time of shipping instruction (SI) and amendment BL.

Please be updated cut off time of shipping instruction (SI) and amendment BL.

Please see updated cut off time of Shipping Instruction and BL Amendment.

Ocean Network Express Pte Ltd. is pleased to inform that Ocean Network Express (Thailand) Ltd. recently awarded by the Thai National Shippers’ Council (TNSC) with the ‘Best Container Liner Award 2019’ at TILOG-Logistix, held on 28 August 2019.

Please be advised new demurrage and detention tariff will be implemented from August 01, 2019.

As a follow up to the previous notice of a fire incident on board a vessel at Terminal A2 on May 25, we
would like to update you on the current situation of the two impacted ONE Thailand services.

Due to the Fire accident on board vessel at A2 on May 25 – am, there were containers fallen into the sea
in front of A2 terminal, it will be risky navigation if there are any vessels passed without any exact location
of these boxes. Hence, LCH Port Authority and Marine Department, Pilot Bureau have announced that
there will be no vessel allowed to pass by to Terminal A2, A1, A0, B1 and B2 until the undersea survey
has been done.

Please see updated cut off time of Shipping Instruction and BL Amendment.

Please be advised new quantum of documentation fee will be implemented for the shipments from/to
Thailand effective from Apr 2nd, 2019 onwards.

Please be advised eCommerce S/I quantum will be implemented from February 15, 2019 based on departure date from
Thailand to Non USA & Canada.