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Customer Advisory

Customer Advisory - Jan 10, 2023

NOTICE OF LATE BL PICK UP (XLP) FREE TIME CALCULATION CHANGE

The new level of Late BL Pick Up (XLP) Free Time calculation will be applicable from Thailand across all trade lanes and services and will be valid till further notice.
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Customer Advisory - Dec 27, 2022

Compensation for Breach of Agreement (CBA) Implementation

In order to continuously provide reliable service and best prevention efforts, ONE will implement a surcharge, Compensation for Breach of Agreement (CBA), for all shipments being misstated. The new level will be applicable across all trade lanes and services and will be valid until further notice.
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Customer Advisory - Dec 16, 2022

Abolishment of Cash Collection at Terminal

- WEF 1st January 2023 onwards, our Company will abolish Cash collection for Demurrage charges and Electricity charges at all Terminals and it will be replaced by e-Payment method only.
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Customer Advisory - Nov 22, 2022

CUT OFF TIME FOR SHIPPING INSTRUCTION(SI) AND AMENDMENT BL(EFF:21 NOV,22)

Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service
mentioned below.
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Customer Advisory - Oct 21, 2022

CUT OFF TIME FOR SHIPPING INSTRUCTION(SI) AND AMENDMENT BL(EFF:29 AUG,22)

Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service
mentioned below.
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Customer Advisory - Jul 01, 2022

PAYER CODE AMENDMENT FEE FOR EXPORT SHIPMENT (EFFECTIVE 01 AUG 2022)

New surcharge will be implemented to any payer code/information changes pertaining
to all invoices issue by Export Customer Service effective from 01 Aug 2022.
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Customer Advisory - Jun 02, 2022

REVISION IN DEMURRAGE & DETENTION BASIC FREE TIME (IMPORT) EFFECTIVE 01 JUL 2022

Basic demurrage and detention free time tariff change from working day to calendar
day (inbound to Thailand) effective from 01 Jul 2022.
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Customer Advisory - Jun 02, 2022

CUT-OFF TIME OF CANCELLED/POSTPONED BOOKING, AND VOLUME REDUCTION

All cancelled/postponed booking, and volume reduction are required to revert to CS
within 17.00 hour of its cut-off date. No change in quantum and cut-off date.
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Customer Advisory - May 11, 2022

REVISION IN DEMURRAGE & DETENTION BASIC FREE TIME (IMPORT)

ONE revise the basic free time tariff for inbound shipment from working days to be
calendar days.
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Customer Advisory - Apr 01, 2022

NEW SURCHARGE ANNOUNCEMENT (CBS) FOR THAILAND EXPORT

ONE (Thailand) is going to implement a new surcharge called CBS (Change of Booking
Status), w.e.f. May 01, 2022.
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