Customer Advisory

In order to continuously provide a reliable service, ONE will implement a Late Pick-up D/O for Thailand import. The new level will be applicable to Thailand across all trade lanes and service and will be valid till further notice.

In accordance with Anti-Bribery Policy and complying with ONE Thailand
Gifts and Entertainment Policy effective April 1st, 2023, ONE TH members
are prohibited from accepting gifts and hampers from business partners.

Please be informed demurrage and detention tariff for Thailand, effective from 01 Apr 2023.

Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service mentioned below.

Please be advised Thailand local surcharge to be implemented 01 Apr 2023.

The new level of Late BL Pick Up (XLP) Free Time calculation will be applicable from Thailand across all trade lanes and services and will be valid till further notice.

In order to continuously provide reliable service and best prevention efforts, ONE will implement a surcharge, Compensation for Breach of Agreement (CBA), for all shipments being misstated. The new level will be applicable across all trade lanes and services and will be valid until further notice.

- WEF 1st January 2023 onwards, our Company will abolish Cash collection for Demurrage charges and Electricity charges at all Terminals and it will be replaced by e-Payment method only.

Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service
mentioned below.

Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service
mentioned below.