Customer Advisory

Effective 1st April 2025 onwards, our payment policy will be transitioning to ePayment only and we will no longer be accepting cash, cheques, and bank transfers. All payments must be made through our ePayment system.

DOCUMENTS REQUIREMENT FOR: FINAL DG, SOC, FLEXI, BATTERY NON DG, CARBON NON DG, HANGING, VEHICLE NON DG AND HIGH VALUE CARGO

In order to continuously provide a reliable service, please kindly be advised that changes have been made to the following ONE surcharge.
The new level will be applicable from/to Thailand across all trade lanes and service and will be valid till further notice.

Please kindly be advised that changes have been made to the following ONE surcharge.
The new charge code will be applicable from Thailand across all trade lanes and services and will be
valid till further notice.

Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service mentioned below.

Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service mentioned
below.

Starting from January 1st, 2024, maritime transportation industry has been included in the scope of European Union Emission Trading System (hereinafter referred to as “EU ETS”). In relation to the announcement made on December 1st, 2023, ONE has reviewed and updated the EU ETS tariff every quarterly.

In order to continuously provide a reliable service, ONE will implement the Empty Reposition to all LCL
container status at Laem Chabang for inbound shipments. The new level will be applicable from
Country across all trade lanes and services and will be valid until further.

Information for SOC shipments

In view of continuous strong demand for East Asia countries with serious shortage equipment. We need to arrange empty containers to Thailand in order to cope with high export demand. Therefore, ONE will reactivate Container Management Fee (CML) applicable under East Asia Trade for all cargo export from Thailand with effect from 1st August, 2024 until further notice.