Customer Advisory

Please be advised Thailand local surcharge to be implemented 01 Apr 2025.

We would like to inform you that the Europe Environment Surcharge (EES) will take effect on January 1, 2025, in alignment with new regulatory standards and any potential future requirements across various jurisdictions. For further details, please refer to here. The EES will apply to all existing contracts as well as new contracts commencing on or after January 1, 2025. The EES tariff will be reviewed on a quarterly basis, though this is subject to change with prior notification.

Dear Valued Customer,
Thank you for your continued support and choosing Ocean Network Express (ONE) to cater to your needs.
Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service mentioned below.

Effective 1st April 2025 onwards, our payment policy will be transitioning to ePayment only and we will no longer be accepting cash, cheques, and bank transfers. All payments must be made through our ePayment system.

DOCUMENTS REQUIREMENT FOR: FINAL DG, SOC, FLEXI, BATTERY NON DG, CARBON NON DG, HANGING, VEHICLE NON DG AND HIGH VALUE CARGO

Please kindly be advised that changes have been made to the following ONE surcharge.
The new charge code will be applicable from Thailand across all trade lanes and services and will be
valid till further notice.

Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service mentioned below.

Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service mentioned
below.

Starting from January 1st, 2024, maritime transportation industry has been included in the scope of European Union Emission Trading System (hereinafter referred to as “EU ETS”). In relation to the announcement made on December 1st, 2023, ONE has reviewed and updated the EU ETS tariff every quarterly.

In order to continuously provide a reliable service, ONE will implement the Empty Reposition to all LCL
container status at Laem Chabang for inbound shipments. The new level will be applicable from
Country across all trade lanes and services and will be valid until further.