Customer Advisory

Please be updated container scanning charge for outbound container effective 1 May 2024

Please be updated booking cancellation fee for outbound container effective 15 Apr 2024

Ocean Network Express (Thailand) Ltd. will close fiscal year period on March 31, 2024, we would like to ask for your kind cooperation in the case that you wish to make payment before our fiscal year end by March 31, 2024 as follows.

Please be advised Thailand local surcharge to be implemented 01 Apr 2024.

Basic demurrage and detention charge for reefer (Outbound from Thailand) change, effective from 01 Apr 2024.

Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service mentioned below.

WEF 1st May 2024, our company will change payment method to ePayment. Therefore, ePayment is only way for our customers.

Please be updated S/I Cut-Off and amendment towards ONE (Thailand) service mentioned below.

As follow up to the first announcement by the Dubai Government and the DMA, Dubai Maritime
Authority, which we have shared with you in June 2023, we would like to inform you that effective 1st
November 2023, all THCs, shifting charges and Truck Loading Unloading at the Port of Jebel Ali,
UAE shall be invoiced directly to all customers by the Terminal Operator DP World and the affiliated
Dubai Trade and no longer by the Carrier.

Please be announced a new direct service from Bangkok / Laem Chabang, Thailand to
Hakata, Japan. The first sailing will commence from Bangkok on 12 Aug 2023 and
Laem Chabang on 13 Aug 2023.