ePayment FAQ

English

Q: Can I use the ePayment to pay for all of my bookings with ONE?

Yes, e-Payment can be used to pay for all of ONE’s bookings, including ONE QUOTE bookings.

Q: How can I make payment using the ePayment?

For a step-by-step guideline, please refer to our ePayment user guide.

Q: Which payment modes are supported?

For Thailand, payment is via Web pay, Direct Debit and Mobile Banking methods. Special note for Web pay and Direct Debit, Customers need to request Customer's Bank to allow transactions prior to make payment through our e-Payment.

Q: I am having problems accessing the ePayment portal. What should I do?

Please try clearing your cache and cookies from the browser and try accessing the link again. However, if this method does not solve the problem, please contact us via "LIVE CHAT" during working hours.

Q: I am having issues with the platform. Who should I contact?

If you are facing platform issues, such as not being able to process the invoice or not receiving the notification after payment, please contact us by the email address shown in the “Contact Us” during working hours.

Q: AM I ONLY ABLE TO CREATE PAYMENT REGISTRATION ONE BY ONE?

No, you can create more than one "Registration Payment" at once by uploading the Invoice numbers in a batch using our batch upload template. For details, please refer to our ePayment user guide.

Q: I PAID TO THE WRONG INVOICE OR PAID THE WRONG AMOUNT. WHAT SHOULD I DO?

Please contact us by the email address shown in the “Contact Us” page during working hours.

Q: Is it secure to make payment via the ePayment portal?

Yes, it is 100% secure. When you click on ‘Proceed to Pay’, the system will open another browser with a transaction ID and the total amount. Payment Code will be expired after 3 minutes whereby another Payment Code willl be generated again for security purposes.

Q: AFTER PAYMENT IS MADE, DO WE NEED TO SEND Proof of payment BY EMAIL to ONE?

No, Once payment is received in ONE bank account, system will send Official Receipt automatically. For Thailand, the Official Receipt will be sent for Import shipment as a proof of payment to the registered email address. For Export shipment, you can download Official Receipt / Tax Invoice from Invoice Chain.